Terms & Conditions

By accessing, browsing or placing an order on The breath Co, you agree to be bound by these Terms & Conditions (“Terms”), together with our Privacy Policy and Returns & Cancellation Policy. If you do not agree, please do not use the Website. The Breath Co. may update these Terms at any time; continued use after changes are posted means you accept them.

1. About The Breath Co. & Acceptance

The Website is owned and operated by The Breath Co., established in the UAE and specialising in products and brands across relevant health, wellness, beauty and personal care categories. You must be at least 18 or use the Website under a parent/guardian’s supervision to place an order.

2. Accounts & Website Use

You are responsible for keeping your account details accurate and your login credentials confidential, and for all activity under your account. Notify us immediately at [EMAIL ADDRESS] of any unauthorised use.

You agree to use the Website lawfully. Unauthorised access, harmful code, and fraudulent or abusive activity are prohibited and may result in suspension or termination of your account.

3. Products & Information

We make every reasonable effort to keep product descriptions, images, pricing, ingredients and specifications accurate at the time of publishing. However, manufacturers may change formulations, ingredients or packaging without notice, and the Website may not always reflect this immediately.

The physical product and packaging you receive is the authoritative source. Always read the actual label and product instructions before use. The Breath Co. is not liable for discrepancies arising from manufacturer-led changes and may correct Website inaccuracies at any time without liability.

Health, wellness, beauty and other product-related content on the Website is provided for general information only and is not medical advice. Consult a healthcare professional before starting any new supplement or regimen, especially if pregnant, nursing, or managing a medical condition.

Product availability is not guaranteed and may change without notice.

4. Orders & Pricing

Orders are subject to acceptance and availability; a contract is formed only once we confirm dispatch.

Prices are in AED and inclusive of VAT unless stated otherwise. If a pricing or stock error occurs, The Breath Co. may cancel the affected order and issue a full refund.

We reserve the right to refuse or cancel any order, including for suspected fraud or unauthorised activity. Please review your order confirmation carefully, as changes may not be possible once processing has begun.

5. Payments

Accepted payment methods, including credit/debit cards and Cash on Delivery (subject to availability), are shown at checkout.

The cardholder must be the account holder or have their express permission. Online payments are processed via secure, PCI-compliant payment gateways; The Breath Co. does not store full card details.

The Breath Co. may withdraw the COD option for specific orders, products or locations at its discretion.

6. Shipping & Delivery

The Breath Co. delivers across the GCC, with estimated timeframes shown at checkout that may vary by location, availability and courier conditions.

Same-day delivery may be available in Dubai for eligible orders placed before the applicable cut-off time, subject to availability and delivery conditions. Delivery charges, where applicable, are shown at checkout.

Please ensure someone is available to receive the delivery or provide accurate delivery instructions; our couriers may request ID for certain orders.

For any delivery issue — including missing, damaged, incorrect or undelivered orders — contact [EMAIL ADDRESS] or [PHONE NUMBER] as soon as possible.

7. Returns, Refunds & Exchanges

Eligible products may be returned or exchanged within the period stated in our Returns & Cancellation Policy, provided they are unused, sealed, in original packaging and resalable, with proof of purchase. Opened or used items are not accepted.

For damaged items, a video of the product may be required to process a claim. Certain categories (e.g. opened personal care, hair, beauty and health items) may be non-returnable for hygiene reasons.

Approved refunds may be issued to the original payment method or as store credit.

If a promotion, voucher or free gift was tied to a returned item, it may be cancelled, deducted, or required to be returned.

Report damaged, defective or incorrect items promptly